Frequently Asked Questions

Find answers to all your questions. If you're unable to find a perfect answer, please feel free to contact us.

General Questions

There are no hidden fees whatsoever! There are no additional charges, the monthly price you sign up for is what you are billed for. Any taxes are included in the monthly price.

Absolutely! You are only enrolled on a month to month basis. Cancel your membership anytime without fear of cancellation fees!

Our turnaround time depends on the complexity of the project and the number of revisions requested. Simple projects (i.e. posters, flyers) typically have a 1-3 day turnaround time. Complex projects (i.e. landing pages, copy writing, wireframes) may take longer. Our project managers will always be in communication with you so that you are up to speed your project’s progress.

You own all rights and licenses to all projects created for you. However, any materials you may provide to us will be assumed to be licensed and owned by you. If you do provide us with any unlicensed materials to use in the design process, we shall not be held liable for the rights of the finished project.

Yes! You can submit as many requests as you like per month. However depending on your membership level, we will work on a given number of projects at a time:

  • Pro – 1 active project at a time
  • Premium – 2 graphic projects at a time & 1 copywriting project at a time
  • Enterprise – 3 graphic projects at a time & 1 copywriting project at a time

We will work on completing your projects as soon as possible. When your subcription ends, we will stop work on the latest active project. If your subscription continues the next month, we will continue as normal.


Service Requests

However depending on your membership level, we will work on a given number of projects at a time:

  • Pro – 1 active project at a time
  • Premium – 1 graphic projects at a time & 1 copywriting project at a time
  • Enterprise – 3 graphic projects at a time & 1 copywriting project at a time

We will work on completing your projects as soon as possible. When your subcription ends, we will stop work on the latest active project. If your subscription continues the next month, we will continue as normal.

No problem! We offer unlimited revisions – this means we’ll work to ensure you are 100% happy! We value clear communication. You’ll always be included in the review process.

You can submit as many requests as you want at a time. Your requests will que on your task list. However depending on your membership level, we will work on a given number of projects at a time:

  • Pro – 1 active project at a time
  • Premium – 1 graphic projects at a time & 1 copywriting project at a time
  • Enterprise – 3 graphic projects at a time & 1 copywriting project at a time

We will work on completing your projects as soon as possible. When your subcription ends, we will stop work on the latest active project. If your subscription continues the next month, we will continue as normal.


Billing

We offer refunds to our 14-day trial period for new customers only. We do not offer any refunds for any unused service requests.

We do not offer any refunds for unused accounts.

Just email us directly. It’s that easy. The only question we’ll ask is “What could we have done better?”. You can also cancel on your account page (Cancel Subscription tab).

We currently offer recurring monthly subscriptions. If you prefer to purchase an entire year upfront, please reach out to us and we’ll work out a plan for you.

Signing up for a new service can be scary. That’s why we offer a 14 day money back guarantee if you are not happy with our service.

To qualify for refund policy:

  1. Must be a brand new customer.
  2. Must send written request for a refund within 14 days of signing during your 1st month.
  3. Must have requested at least 1 project.
  4. Must give feedback and allow our team to have at least 2 attempts to get it right.

Eligibility for refund is nulled if…

  1. You approve of any project.
  2. You request or download source files.